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Door was defective. Sent me replacemt parts.

Parts were impossible to install. The company could not recommend someone to come and fix the door. So far we have been unable to remove the top pane as was necessary, and replace it with the new pane that was sent. We were told we would simply have to do it ourselves with the instructions.

My husband and I found the instruction inadequate.

Both closers on the door were defective. We will not perchase any item from larson or from lowes or home depo.

Reason of review: Damaged or defective.

Location: Princeton, New Jersey

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Kaylene Pys

Hi there - I'm so sorry to hear about your experience. We like to document situations like this to ensure it gets corrected and resolved.

I'd like to have a member of my team take a look. Please fill out the requested info here: https://goo.gl/On4NUG when you have a chance.

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