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2.6

Purchased Larson Security Elegant door on May 2015 from Lowes. First problem encountered were mount screws were too short to support the weight of the door.

Called Home Depot and since the installation warranty was in effect they fixed it. Then last week (July 2016), the door's topside unlocks but not the bottom part. Called Lowes and they said the installation warranty had expired. So they gave Larsons 1-800 number.

That number is a joke. When you try to speak to a representative, they say that action can't be completed and thank you for contacting them. Doing went through their chat portal. Well at least somebody was there.

They said to quickly force the handle down to unlock it. I advised them I tried that. Then they said to remove the screws from the door latch. Ok, I'm a senior citizen and don't have all the tools required.

I asked them if they can send somebody to check the door out. No dice, they don't do that kind of support. So I have a door that is 14 months old that is not working at all. Can't open it or use the front door.

So I'm going to have to hire somebody who can fix the *** door, better yet unlock it and open it.

So much for the security aspect. Will definitely NOT recommend this door to anybody!

Reason of review: Bad quality.

Location: San Antonio, Texas

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Guest

You have to maintain locks with a little silicone spray. Not manufacturers fault because you don't maintain.

Guest

Ok, contacted LarsonDoorCares as requested and all it was was a continuation of our first chat with a representative. Exact same words.

Nothing was accomplished. I even suggested that they have a contract with Lowes to service or repair doors that people have troubles. I've had this door for about 16 months.

I've contacted an individual who works on doors and will have to pay out of pocket to fix the door. Customer service rating has to go down from three stars to one star...

Guest

Try WD-40 on the bottom part. I've had the door for 11 years and that's what fixed it when mine messed up.

Kaylene Pys

Hi there - I'm sorry to hear about your experience. We like to document situations like this to ensure it gets corrected and resolved.

I'd like to have a member of my team take a look. Please fill out the requested info here: https://goo.gl/On4NUG when you have a chance.

Kaylene Pys

Hi there - I'm sorry to hear about your experience. We like to document situations like this to ensure it gets corrected and resolved.

I'd like to have a member of my team take a look. Please fill out the requested info here: https://goo.gl/On4NUG when you have a chance.

I've also sent you a personal message with some requested information to help get this resolved quickly.

Kaylene Pys

Hi there! I'm sorry for the delayed response and to hear about the issues you've been having with your door.

To ensure we get this information resolved as quickly as possible.

We have sent you a personal message with some additional information needed to get this issue resolved.

Again, I am so sorry about the issues. You can also schedule a call by contacting us at https://www.larsondoors.com/support/contact-us

Kaylene Pys

Hi there! I'm sorry for the delayed response.

I am so sorry to hear about the issue with your door. To ensure we can provide you with the best information, we're going to need the registration number.

We have a product specialist available at https://www.larsondoors.com/support/contact-us/chat-with-us.

We are also available by phone Monday through Friday 7:30AM - 4:30PM and Saturday 9:00AM - 2:00PM Central time. Call us at 888-483-3768 forโ€‹ additional assistance with your LARSON product.

We also did send you a private message to get that additional information.

We hope to get this resolved for you quickly.

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