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The Larson Screen Away door is designed in such a way as to allow insects to enter the house whenever the upper window is in a lowered position. I had the door installed last June and soon after I started to notice a lot of mosquitos in the house. I never suspected...
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LarsonDoorsCares
LarsonDoorsCares
Larson Doors Verified Representative

Hi there - I'm sorry to hear about your experience. We like to document situations like this to ensure it gets corrected and resolved. I'd like to have a member of my team loo...

4.6
I didn't like
  • Actual quality and company neglect of customers
#1037478
I bought a Larson Storm Door with retractable screen. The door came broken from the first day. I called customer service and was told that they only need to send a new screen with tension. The door came and still broken. I called Service department and they said they...
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2.0
I didn't like
  • Everything
#1036372
Call center said 20 minute wait time (already too long) but it took over twenty minutes for someone to pick up my call, then of course it took over 40 minutes! When the agent got on the line, she said it was lunch time! - so why keep your customers on hold that long...
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LarsonDoorsCares
LarsonDoorsCares
Larson Doors Verified Representative

Hi there - I'm sorry to hear about your experience and know how frustrating waiting on the phone can be. We like to document situations like this to ensure it gets corrected a...

#1028042

Larson Doors Door Review

Larson Doors
#1042853
1.2
Door cracked for no apparent reason, was not slammed,door rarely used, was told by Larson glass not warranted.
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Larson Doors Door Review

Larson Doors
#1032535
1.0
I bought larson screen doors the brass handles are horrible and barley used and your company wants me to pay 48.00 for new handles wow what a joke i will never buy another larson door over 300 for the door and nothing has a warranty horrible service
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Larson Doors Door Review

Larson Doors
#1030629
3.5
Both front an back doors are falling apart around screens. Its around the corners of the screens. Bad quality
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Larson Doors Door Review

Larson Doors
#1028092
1.0
I purchased two Larson doors at $600 each and in less than a year they are rusting. Larson is telling me rust is not covered under warranty really!!!! I will be filing a formal complaint with the better business bureau and consumer protection. This is bad business
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I have 2 Larson Screen Away doors. I am very unhappy with the quality of the door handles. I have replaced the door handles 3 times in one and 2 times in the other. They only last about a 1 - 1 1/2 years. I have had to buy 5 new handles @ $35.00 each. When calling...
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LarsonDoorsCares
LarsonDoorsCares
Larson Doors Verified Representative

Hi there - I'm sorry to hear about your experience and do apologize for the delayed response. I completely understand your concerns. We like to document situations like this t...

1.4
I liked
  • Price
I didn't like
  • Poor quality of parts on door
  • Quality of the prouct
#1027597
We purchased a storm door with a pet door. The pet door broke within a week of once to twice daily use. The door got stuck and bent at the corner and now does not close right. The company representative spent a lot of time telling me why this happened, which supported...
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LarsonDoorsCares
LarsonDoorsCares
Larson Doors Verified Representative

Hi there - I'm sorry to hear about your experience and do apologize for the delayed response. I completely understand your concerns. We like to document situations like this t...

1.7
#1023902
Custom ordered two seven foot screen away doors at great expense --over $1,000. The quality control is absolutely horrible! The screen will not hold in place on the first one which is intalled because the part to hold it is at least a third of an inch too high and it...
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LarsonDoorsCares
LarsonDoorsCares
Larson Doors Verified Representative

Hi there - I'm sorry to hear about your experience and do apologize for the delayed response. I completely understand your concerns. We like to document situations like this t...

#1019400
I purchased a Larson full glass storm door at Lowe's.The insert that holds the screen and glass already needs replaced after one year. I have it taped all the way around to hold glass in. I went to Lowe's and it cost $24.00 to order the replacement insert. I do not...
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LarsonDoorsCares
LarsonDoorsCares
Larson Doors Verified Representative

Hi there - I'm sorry to hear about your experience and do apologize for the delayed response. I completely understand your concerns. We like to document situations like this t...

1.0
I liked
  • Door is very pretty
I didn't like
  • Quality of the door
#1019152
Larson Doors - Poor quality product worst customer service.
Purchased a Larson "Screen-away" storm door from Lowes and had Lowes install it. 1 year later the screen away window pulls apart from its' frame. I had to call larsons myself because of Lowes poor customer service. Contacted Larsons customer service and was told I...
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LarsonDoorsCares
LarsonDoorsCares
Larson Doors Verified Representative

Hi there - I'm sorry to hear about your experience and do apologize for the delayed response. I completely understand your concerns. We like to document situations like this t...

h.kitchener
h.kitchener

From what I can see in your photo, it would appear as if you could take one of the windows/screens from the replacement door Larson is sending you and just swap it with the br...

#1016325
Purchased a Larson door full glass they said lifetime warranty and guaranteed the doorhandles will never tarnish. So when the handles tarnished and the hinge starting to weaken. I called Larson for them to replace the hinge handles and lock. Now I have went to LOWES...
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LarsonDoorsCares
LarsonDoorsCares
Larson Doors Verified Representative

Hi there - I'm sorry to hear about your experience and do apologize for the delayed response. I completely understand your concerns. We like to document situations like this t...

Ordered 2french doors from Manards contractor installed them2months ago noticed when it got cold doors had terrible draft problems of a closer look you could see daylight through doors also noticed when you try to shut the door would not latch properly because of the...
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LarsonDoorsCares
LarsonDoorsCares
Larson Doors Verified Representative

Hi there - I'm sorry to hear about your experience and do apologize for the delayed response. I completely understand your concerns. We like to document situations like this t...