Update by user Apr 19, 2017
Finally spoke to a supervisor and after persistently stating we wanted a refund or a new door that we could have purchased a new door with the cost of our contractor coming in to fix it, the Supervisor will give us a new door and we should throw out the old. This says something about their product. wouldn't it have been better if they had a service department?
Original review posted by user Apr 19, 2017
I bought a Larson Storm Door with retractable screen. The door came broken from the first day.
I called customer service and was told that they only need to send a new screen with tension. The door came and still broken. I called Service department and they said they will send the parts needed. I asked if they can send a tech over and they don't have any.
I had to pay my contractor twice for the installation and repair of the door so far cost $300. My contractor is competent. Larson will not take door back because it was installed. They do not support their products but send you replacement parts.
It costs you money to pay someone to fix it. So far I am almost at the cost of a new door in installation fees. The customer service people do not know anything about the door, the read off the computer.
which i could do myself. Bottom DO NOT BUY A LARSON DOOR.
Product or Service Mentioned: Larson Doors Door.
Reason of review: Damaged or defective.
Monetary Loss: $937.
Preferred solution: Full refund.