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The face of my old door was made of two sections. Rain would seep in where they seamed the two pieces together and cause a cancer (rot) to form at the seam.

So I go to Lowes looking for a door that has no seams on the exterior panel. on display is a Larson West Point model 353934 with no seams on the exterior side but with seams on the interior side, which is okay. The Lowes clerk pulls out the box with matching numbers and loads it for me. I get three men who do work on the farm to install it.

It look great until I notice that it has seams on the exterior and interior panel just like the one I replaced, NOT like the one on display at the store. I return to the store and tell the manager the situation. He opens the other boxes and all have seams.

Now I've got the same junk installed that I had before... I'ts just a matter of time before this one rots too.

Product or Service Mentioned: Larson Doors West Point Door.

Reason of review: Not as described.

Preferred solution: Deliver product or service ordered.

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Brookings, South Dakota, United States #1223740
Larson Doors Verified Representative

Hi there - I'm sorry to hear about your experience. We like to document situations like this to ensure it gets corrected and resolved.

I'd like to have a member of my team take a look. Please fill out the requested info here: when you have a chance.

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