Purchased their top of the line storm door with built in screen. Premier Classic Elegance Easy Vent with Retractable Screen Away. One year in the pneumatic door plungers needed to be replaced. Last year the door handle mechanism broke and we can no longer use the handle.
Now the screen has ripped where it is attached to the window.
I wish I could say this was due to high use but its not. For the quality of their best door I give Larson doors a 1/2 out of 10.
Sent an email asking for a replacement screen. No response.
For customer service I give Larson doors 0 out of 10
Product or Service Mentioned: Larson Doors Door.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.