500 Larson Ave N, Lake Mills, IA 50450, USA
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2 comments

Purchased their top of the line storm door with built in screen. Premier Classic Elegance Easy Vent with Retractable Screen Away. One year in the pneumatic door plungers needed to be replaced. Last year the door handle mechanism broke and we can no longer use the handle.

Now the screen has ripped where it is attached to the window.

I wish I could say this was due to high use but its not. For the quality of their best door I give Larson doors a 1/2 out of 10.

Sent an email asking for a replacement screen. No response.

For customer service I give Larson doors 0 out of 10

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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LarsonDoorsCares
#1580771
Larson Doors Verified Representative

Hi there - I'm sorry to hear about your experience. We like to document situations like this to ensure it gets corrected and resolved.

I'd like to have a member of my team look into this. Please contact us at https://stormdoorsupport.setmore.com/ and provide your name, address and registration number, so we can resolve the issue.

Anonymous
#1536486

I have two of the same doors. Every few years or so the cast latch door handles break in the same place.

I'm about to purchase my 3rd replacement in the 7 years we've lived in this home. Doors were new when we moved in.

On second screens in both. I would have been better off replacing both doors.

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