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3.2

We bought two security storm doors for our new home.

We bought a half window, stainless screen, triple latch point, security storm door (which is a heavy door) for my back door entrance. It did not have a spring loaded wind catch as provided with so many other doors sold today. A good wind came up one day, and my door went wild, bending the piston closer and hinge frame. What an oversight by the manufacturer! I am a disappointed customer for this reason. Otherwise, the product is very good.

For our front door we wanted the ultimate in protection, so we got the 'top of the line' model from Larson. Big disappointment! For almost $400, the security was all for show! Remove six short screws from the latching side (which are all accessible from the outside), and the door is wide open! The screws were cheap, breaking off at every attempt to go through the metal (which left the stubs securely stuck in the holes). Wrong set of instructions were in the box (or the instructions were universal, but did not cover many of the things needed to know for a proper installation.) It took waaay to long to install this door, what with needing to drill out broken screws and trying to figure out the correct was to install the door...

Reason of review: weak screws break off, low security of high end security door, no wind spring, wrong or unclear instructions.

Monetary Loss: $600.

Preferred solution: Let the company propose a solution.

Larson Doors Pros: Features and perceived quality, Price.

Larson Doors Cons: Poor quality of parts on door.

Location: Milwaukee, Wisconsin

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Kaylene Pys

Hi there - I'm sorry to hear about your experience. We like to document situations like this to ensure it gets corrected and resolved.

I'd like to have a member of my team take a look. Please fill out the requested info here: https://www.larsondoors.com/support/questions-and-answers/warranty-claim-form when you have a chance.

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