Product: Larson Doors Customer Care Clear all filters (10 of 10 reviews match)
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I bought a Larson door from Menards, less than a year ago.Menards sent me to Larson customer services. When I called to tell them it fogs up and I cannot see out of it, they simply said "oh well" that's what happens when cold air hits warm. They were very condescending...
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Larson Doors Customer Care
#1131927
I love the design of both of my Larson doors. I own a split screen/window with a roll up screen. The handle has broken twice in the first year. in each case, I went to Larson.com and submitted a replacement claim and within a week - with no questions asked - i received...
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4.6
Product
Larson Doors Customer Care
I liked
  • Menards
  • Product and support
I didn't like
  • Handles that break on the roll up screen door
#1095231
Goodbye Larson doors. I do not receommend buying their products and definately not expecting any help from their customer service. If they can not be honest about hold time, what else will they lie about? The products already get poor reviews and they are not cheap. I...
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LarsonDoorsCares
LarsonDoorsCares
Larson Doors Verified Representative

Hi there - I'm sorry to hear about your experience and know how frustrating waiting on the phone can be. We like to document situations like this to ensure it gets corrected a...

Product
Larson Doors Customer Care
#1028042
Purchased a Larson storm door. No installation came with it. The video's were horrible. I called Larson 4 times and they said I would get a call back in a 1/2 an hour. It's been over an hour and I am still waiting. I can't go any further without the installation...
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LarsonDoorsCares
LarsonDoorsCares
Larson Doors Verified Representative

Hi there - I'm sorry to hear about your experience. We like to document situations like this to ensure it gets corrected and resolved. I'd like to have a member of my team tak...

5.0
Product
Larson Doors Customer Care
#957374
I contacted Larson Doors for help on installation after we installed the glass. We could not get the insert to stay in to hold the glass. When a representative finally answered after 58 minutes (they say 30) I had trouble understanding how to obtain the number that he...
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LarsonDoorsCares
LarsonDoorsCares
Larson Doors Verified Representative

Hi there - I'm sorry to hear about your experience. We like to document situations like this to ensure it gets corrected and resolved. I'd like to have a technical specialist ...

3.2
Product
Larson Doors Customer Care
I liked
  • Price
I didn't like
  • I expected better
  • Customer service
  • Phone run-around
#851501
I had a few questions today about my new Lakeview storm door and while I was very disappointed with the automated phone "service" I decided to use the "Live Chat" and there I learned that I could click on a link and enter my callback phone number,,, which I did. I was...
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Anonymous
Anonymous

I agree, the lakeview is quite a quality storm door. Beats anything I've looked at in the store and purchased three of them from Menards and couldn't be happier.Sure they are...

LarsonDoorsCares
LarsonDoorsCares
Larson Doors Verified Representative

We are glad we could help. Thank you for sharing your experience.

4.1
Product
Larson Doors Customer Care
I liked
  • Customer service
  • Real human calling me back
  • Being able to have someone call me back
I didn't like
  • Not being able to talk to a human through phone number
#849116
Purchased a $400 storm door at Lowes in Canada 2 years ago. Model #37082031 White with retractable screen. First off, a two year old door should still be in fair condition if it is built with integrity in the first place. Well, with this storm door the whole thing all...
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Product
Larson Doors Customer Care
#700660
Great company who stands behind their product. We purchased a Larson storm door about 13 years. Over the course of time the bottom weather stripping wore out and had to be replaced 2 times. Just recently the inside handle spring broke. On each occasion I contact...
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Anonymous
me

ring ring ring....I smell a ringer

Product
Larson Doors Customer Care
#491955

Larson Doors Customer Care Review

#870929
Customer service hours SUCK. Every other CS operation I've dealt with takes into consideration other time zones.....west coast people have to call you by 2:30 in the afternoon. WHAT????????
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Larson Doors Customer Care Review

#831922
1.0
Details
I am returning my door to the store. It came with no instructions. I could not get any coustmer support over the phone. Guess what not everyone has a computer. Will stop using and installing your products.
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