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4.0

Love the door but I have to order my FIFTH (5) new door handle (brass) because the door does not latch any more. The *** on the outside seems to bend downward over time and the push latch on the inside you push in and it never comes back out to latch inside. The prices for the assemblies has gotten expensive over the last 10 years but I have hoped a generic or new improved would have come it did not. I need my latch to work grand babies push open walk right out and dogs follow and escape to run the roads. I was the first on my block to have a screen door installed and here in Florida I have to keep my front door shut all the time cause screen door opens with a gust wind. Just can not afford to keep replacing.

Reason of review: Quality, price and not being able to look out my screen door..

Monetary Loss: $10.

Preferred solution: Let the company propose a solution.

Larson Doors Cons: Quality of door latches, Price increases and number of new ones needed.

Location: Orlando, Florida

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Guest

I have 4 Larson storm Doors on my newly remodeled house. Of the 4 storm doors only one handle works as it should.

The others have cracked where the lock ring holds everything together. And whatโ€™s worse is when that piece breaks it shears the locking tab off so you have a door with one handle that works. Larson sent me 2 new handles. I had not noticed the Locking tab was broke so now I have 3 Larson doors with no working locks and 1 door that had no handles on it.

I will not buy another Larson storm door. Also the lady at Larson was not nice at all. Long story short version. She says the warranty is up Iโ€™ll replace these but no more.

I spend $1500 on Larson doors I buy the handles and then I need to buy the same lock cylinders for all approximately $1700 Benjaminโ€™s spent and have broke handles on all except 1. Larsonโ€™s a big company and I have lost confidence in them. There has to be others out there experiencing the same broken handles.

Buy something different if you can. Handles are almost half of what the doors cost JUNK!

Kaylene Pys

Hi there - I'm sorry to hear about your experience. We like to document situations like this to ensure it gets corrected and resolved.

I'd like to have a member of my team take a look.

We will need some information such as your name and zip code so we can further investigate this. Please fill out the requested info here: https://goo.gl/On4NUG when you have a chance.

We do look forward to getting this resolved for you as quickly as possible.

Guest

Where can you get replacement Larson door handle kits....?

Kaylene Pys
reply icon Replying to comment of Guest-1194669

Hi Jim - You can order replacement handle kits at http://goo.gl/IqPRSc

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