2 comments

The retractable screen would not roll up. Called LARSON AND WAS TOLD THEY DO NOT SERVICE THEIR DOORS.

They send me a replacement roll with instructions you could barely see. This is a new door and they want the customer to make the repair! Your kidding me right! It's like buying a washer machine and the pump doesn't work .

The manufacture sends you a new pump and tells you to install it yourself!

Are you kidding me. I HAD THE INSTALLER FROM LOWES show up, it took about 3 weeks.....He says your right, it's broke.......Get a new door from Larson we don't repair their doors...

Product or Service Mentioned: Larson Doors Screen Away Door.

Reason of review: Damaged or defective.

Monetary Loss: $519.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Jun 28, 2017.
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Anonymous
#1368204

I have the same problem. purchased in March.

went to close the top door and the screen would not roll up, just bunched up. the door also will not latch at the top after I got the screen manually rolled up (which was not easy)

very disappointed in the quality

Anonymous
Mississauga, Ontario, Canada #1345989

Thanks for your review. I was about to purchase one. I'm glad I saw this first.

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