The retractable screen would not roll up. Called LARSON AND WAS TOLD THEY DO NOT SERVICE THEIR DOORS.
They send me a replacement roll with instructions you could barely see. This is a new door and they want the customer to make the repair! Your kidding me right! It's like buying a washer machine and the pump doesn't work .
The manufacture sends you a new pump and tells you to install it yourself!
Are you kidding me. I HAD THE INSTALLER FROM LOWES show up, it took about 3 weeks.....He says your right, it's broke.......Get a new door from Larson we don't repair their doors...
Product or Service Mentioned: Larson Doors Screen Away Door.
Reason of review: Damaged or defective.
Monetary Loss: $519.
Preferred solution: Full refund.