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3 comments

On a quiet Friday night, January 4, 2019, we heard a major explosion on our front porch. It sounded like someone had bombed our porch, hitting our beveled glass storm door.

We hid in fear. We later checked the porch and saw no evidence of a bomb or bullet. With some Google searches, we learned that some of the tempered glass in Larson doors can have defects that may produce an explosion at any given time, even 10-20 years later. The explosion damaged our Fiberglass front door, bent the frame of the storm door, and knocked over a 40 pound potted plant.

Glass shot out 15-20 feet. Our door had a Limited Lifetime Warranty, but the Larson reps were quick to point out it didn't cover glass replacement, even though the defect was THEIR FAULT. They wouldn't even cover the bent frame that held in the glass and were overall extremely rude. They cared nothing about the trauma we experienced, only making sure they were responsible for nothing.

We had an 8-month come in and out of that door the same evening, and had it exploded while humans were near the door, we fear there would have been some serious injuries. The next morning, we learned 2 sets of neighbors and heard the explosion and were wondering what happened. One neighbor was 3 doors down.

We will never buy another Larson product after being treated with such rudeness. BUYERS BEWARE.

Product or Service Mentioned: Larson Doors Door.

Reason of review: Damaged or defective.

Monetary Loss: $350.

Preferred solution: Let the company propose a solution.

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Anonymous
#1629707

Hello, Thank you for bringing this to our attention and for providing valuable feedback. We would like to know more about your situation.

Can you provide more photos and schedule a call back to speak with a product specialist? https://stormdoorsupport.setmore.com/

JayCee22
to Anonymous #1632133

I'm not sure who this "Anonymous" commenter is. I setup an appointment/call for Friday morning, 01/18/19, and did not receive a call.

Anonymous
#1629267

The heck with rudeness ; I'd be more worried about glass doors. Anything can happen with glass, I had a car window explode right by my head while sitting in a dealership parking lot. Get something solid and never worry again.

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