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Have had the door in 2 years. Last winter I noticed that our front room seemed colder than usual.

I checked the outer door and found that there was a gap of around 1/2" along the top of the door on the striker side. As we have an old house I figured that the frame had dropped. To counteract the cold I put tape along the top of the door on that side to fill the gap. When the weather warmed up I checked the door; the gap was due to the door dropping NOT the frame!

I'm very disappointed with the flimsiness of this door. I guess I'll have to find a better one produced by a more reliable company?

Reason of review: Damaged or defective.

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LarsonDoorsCares
#1580767
Larson Doors Verified Representative

Hi there - I'm sorry to hear about your experience. We like to document situations like this to ensure it gets corrected and resolved.

I'd like to have a member of my team look into this. Please contact us at https://stormdoorsupport.setmore.com/ and we'll help you troubleshoot/resolve the issue.

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