Larson Doors
Larson Doors Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Larson Doors has a 1.9 star rating from 165 reviews; overall sentiment is negative with about 50% who would recommend. Many reviews cite high price levels and widespread dissatisfaction.
Key Takeaways for Future Customers
- Check Larson Doors reviews before purchase and expect potential delays on replacement parts.
- Be prepared for limited warranty outcomes and difficulties securing refunds or warranty service.
- Consider availability of replacement parts and responsiveness of customer service for future repairs.
Negative Feedback / Risk Areas
- Frequent Larson Doors customer complaints about poor customer service and long hold times.
- Recurring reports of defective hardware: closers, latches, retractable screens, and missing parts.
- Parts out of stock for months and warranty claims that are hard to resolve.
Positive Feedback
Some customers praise price and appearance, and a few report helpful reps who successfully processed replacement parts.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Larson Doors has a 1.9 star rating from 165 reviews; overall sentiment is negative with about 50% who would recommend. Many reviews cite high price levels and widespread dissatisfaction.
Key Takeaways for Future Customers
- Check Larson Doors reviews before purchase and expect potential delays on replacement parts.
- Be prepared for limited warranty outcomes and difficulties securing refunds or warranty service.
- Consider availability of replacement parts and responsiveness of customer service for future repairs.
Negative Feedback / Risk Areas
- Frequent Larson Doors customer complaints about poor customer service and long hold times.
- Recurring reports of defective hardware: closers, latches, retractable screens, and missing parts.
- Parts out of stock for months and warranty claims that are hard to resolve.
Positive Feedback
Some customers praise price and appearance, and a few report helpful reps who successfully processed replacement parts.
Media from reviews
Memphis, Tennessee
Poor customer service
Called and was told 3 minute wait time then came back and told 22 minute wait time and still no response after waiting over an hour, won't ever purchase larson products again
User's recommendation: Don't buy fom this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStorm door hinge failure
- - Hinges and door latch on the jam side fail to spring back.
- - Hinges worn from aluminum construction.
- - Need four new hinges for the door.
I have a store door that need parts that have failed!! Hinges and latching mechanism on the jam side doesnt spring back!!
hinges are worn because of the aluminum metal that was made out of need a new four hinge siding for the door!!! edwin payne 204 Venado St., Los Alamos, NM 87544-****
505-231-****
User's recommendation: Hopefully Larson will take care of this warranty!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashburn, Virginia
The door is dangerous and may become a liability
- - I bought a Larson storm door in 2022; custom for 9-foot ceilings, about $1,500.
- - It now closes fast and risks pets and seniors.
I purchased a Larson storm door from my local Lowe's in 2022. It cost me almost $1,500.00 at that time because my new home has 9-foot ceilings, so the door was necessarily custom made.
The door came with a 'limited' lifetime warranty. Apparently, the operative word is 'limited.' My door started closing faster and faster with very swift speed and force. It's now a liability for small pets as well as seniors who move slowly when coming in or going out. Using a ladder and screwdriver, I tried to adjust the adjustment screw on the top of the door, to no avail.
I contacted customer service for Larson and was directed to a stern woman who told me the 'closure' mechanism needs replacement. The part alone is almost $150.00, and installation is also on me. For God's sake, do not pay extra money for a big, known name such as Larson. They do not stand by their product.
I understand it's a 'limited' warranty, but it's not as though someone was abusive or negligent with the door. Larson 'gets' you with the word 'limited.' Avoid the Larson brand! Buy a 'no name' door. Find a neighbor with a 'no name' brand storm door that has had many good and reliable years with the door.
Even if it too breaks in 3 years, you're still better off than I am because you will have paid much less.
You will not waste as much money as I have. Who knows, you might be as fortunate as your neighbor and receive many years of proper functionality.
User's recommendation: Avoid the Larson Brand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milladore, Wisconsin
Good luck!
Good luck. Our door handle is still flawed but whatever.
Sick of trying to get it resolved.
Will have to spend another $84.00. Ugh!!!
I have and still am jumping through hoops to get a defective part replaced. Now supposedly I will be getting a response on Monday but we will see
customer service a promise Larsen doesn't keep
North Kingstown, Rhode Island
Loose handle storm door
- - Jennifer took my call and was friendly, patient, and thorough.
- - She listened, identified the needed part, and guided me through online ordering.
Jennifer took my call, and she was fabulous. She was friendly, patient, and very thorough.
She patiently listened to my problem, identified the necessary part, and then walked me through the online parts ordering procedure to ensure I ordered the correct part. Thank you, Jennifer.
In this era where customer service is somewhat lacking, it was refreshing to deal with Jennifer. I wish all customer service people were like her.
- L like the slide down storm window for summer use reason for buy
Preferred solution: Turns I needed a replacement latch assembly for my 2015 door to fix my problem. Thanks to Jennifer in customer service I have the part ordered.
User's recommendation: If all Larson customer service people are like Jennifer you will be all set.
Aurora, Colorado
Sent new glass insert and it does not fit in storm door
The replacement glass insert that was sent to me does not fit into my storm door; the top frame was cut too long to fit in the storm door.
Preferred solution: Full refund
User's recommendation: Do not buy Larson or Pella doors no longer made well. Quality control is not good.
Storm door with missing parts and poor quality.
- - Straps were missing and the glass frame fell off.
- - Strips arrived 3.5 weeks late after 6 calls; no timely resolution.
The storm door was missing the strips required to hold in the screen/glass. Took 3 weeks and several calls to Lowe’s and Larson to have them shipped.
The glass insert the frame fell off in my hand. Larson said the glass would be delivered to our local store. The glass was to be at Lowe’s on 9/192025. Lowe’s had no record of receipt.
staff member called Larson they had no record. we had an email from them.
Had to start over. We removed the installed door and returned it to Lowe’s.
Y husband installed we discovered the straps needed to hold the door in place were missing. In addition, the frame around the glass portion fell off in our hands.
Called customer service and they told us they would send the strips out in a few days. We received them 3 1/2 weeks later after 6 phone calls. The glass was to be sent to our local Lowes and we were sent two emails confirming it was sent.
It was to be delivered on 9/19/2025. When we went to Lowes they had no record and the rep called Larson and they had no knowledge or record. We showed the rep the two confirming emails. The process needed to none started over.
We were told , once again, we would receive an email that day telling us when it would be shipped. 5 days later and nothing has been shipped and the proc Ss hasnt been started.
Lowes out their best person on the case , and you guessed it.
She didnt call back either.
My husband called Larson again today and was placed on hold for 25 minutes and finally hung up, took the door off the frame and returned it to Lowes. We purchased an Anderson storm door.
I would certainly expect better customer service for a $575 door.
User's recommendation: Do not purchase Larson products, their customer service is terrible on a new purchase, I cannot imagine trying to make a claim on a warranty.
Sedalia, Missouri
Bad instructions!!
- - They claim 10 minute install, but it took 2–3 hours.
- - The instructions are confusing and misleading; I installed it myself after discarding them.
They claim 10 minute installation, better count on about 2 to 3 hours! The instructions are confusing, and misleading! I was ready to return the door before finally getting it done on my own after trashing the installation instructions!
User's recommendation: Beware,,,and prepare for a long process to install these doors!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPitted hardware, broken hardware.
- - Doors barely lasted three years and began failing after one.
- - Hardware pitting appeared; parts fell off and replacements were needed.
My screen doors barely lasted three years and started to fall apart after one. I had issues with the hardware pitting right away.
I also had issues with the hardware falling off and was forced to buy more. They will not do anything and complain.
They have both since broke again. I will never go back.
- Bad product
- Not standing behind their products
- Pricey and then charge you for parts that should be included
Preferred solution: Apology
User's recommendation: Don't waste your money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGarbage doors
- - The doors fail after a few months; latch, lock, and handles don't work.
- - Customer service is poor.
- - Not worth the $1k investment.
Worked great for a few months until I continued to have issues with them. They don't latch properly, the locking mechanism doesn't come out, and the door handles don't work.
Overall, trashy doors.
In addition to their customer service, they're just overall trash. Don't waste $1k like me on *** doors or time with their *** customer service.
- Everything they dont do basic functioning
Preferred solution: Full refund
User's recommendation: Dont buy these doors!
Detroit, Michigan
Excellent Resolution
- - My retractable screen buckled and came off the track.
- - Menards gave Larsons info and a short customer-service call led to a replacement screen.
My retractable screen buckled and came off the track. I did not know it could be fixed.
I
went to Menards and they gave me a Larsons info.
After a very short conversation with customer service my issue was resolved with a replacement screen. Great customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustom Door Wrongly Manufactured Twice
- - Custom storm door was manufactured incorrectly twice.
- - My carpenter canceled the order; Larson was unresponsive and unprofessional.
Don’t use this company for custom doors.
The custom storm door was manufactured incorrectly twice. They cut the keyholes on the left side, and the second time it was missing components.
My carpenter ended up canceling the order, and now he needs to go with a different company.
It took Larson three months to do a storm door wrong twice. They were pretty unresponsive and unprofessional.
- Unprofessional
- Incompetent
- Delays
Preferred solution: Apology
User's recommendation: Choose another company for custom orders!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContinual Problems with the Retractable Screen
- - Don't buy in Canada due to no service or parts.
- - Door needed service in 2 mo; screen tension failed.
- - Replacement sent after 2 attempts and costs $1,000.
I recommend that you do not buy this door if you live in Canada. There is no service or parts available.
I have only had the door for 2 months and had to have it serviced 3 times! The screen lost its tension. Larson sent a replacement mechanism (after 2 attempts with customer service and 6 weeks waiting). I had the new screen installed professionally and on the 2nd use, the screen lost its tension.
I had to have it serviced again. All in all, this door has cost me $1,000.
- Looks good
- Retractable screen is poorly made
Preferred solution: Apology
User's recommendation: Do not purchase unless you have service and parts near by.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMassive delays when they promise you 6 weeks we are now at 12 wks
- - Promised 6 weeks, but delivery was delayed.
- - Now ready but won’t ship for another week.
- - Support unresponsive; legal action may be possible.
you order a door and they say for sure 6 weeks then the delivery date comes and goes, week after week and still no door they apologize for 5 week delays really, ??? Now they say it is ready but wont ship for another week or two
I am considering legal action they are so incompetent uncaring and will not answer the phone..
Chat on line is no help they just repeat the broken record and cannot even direct you or transfer you to management. Will never buy from them again PERIOD
- Nice product
- Pain in the neck and lower to deal with no customer service poor
User's recommendation: Stay away from this vendor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad retractable screen design/reliability
- - The retractable screen on my Larson storm door has failed four times in two years.
- - The tension bar unwinds the screen and requires removal.
I have owned a Larson storm door for approximately 2 years. In that time, the retractable screen feature has failed four times, requiring removal and reinstallation.
The tension bar fails and unwinds the screen. This is an unreasonable frequency, given that I live in a northern climate and would use the screen 5-6 months of any given year.
- Easy installation
- Style
- Poor screen retractable performance
Preferred solution: Full refund
User's recommendation: Don't buy a Larsen retractable screen door.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is the worst!
- - The box was missing the door frame and hinges.
- - Customer service would not send the missing parts.
- - Do not buy from them due to poor service.
This company has terrible customer service! They wanted to charge me $193 for the parts that were missing from my door. They did not believe me that the parts were missing from the box.
When I opened the box, my new door was missing the entire frame and hinges! They apparently don't believe me and would not send me the missing parts! Do not buy from these people; worst customer service ever.
User's recommendation: Do not buy any Larson products!
About
Larson Doors provides different types of storm doors, storm windows and retractable screens. The company pays great attention to the customer service and gives extensive information on warranties, frequently asked questions, troubleshooting, parts ordering and general support. Besides, the customers can find a video section where Larson Doors gives useful practical tips concerning the represented products and their usage and installation. The main office lies in Brookings and receives orders from other American states. By the way, the dealers can be found from the corporate site which makes the cooperation process faster and easier. There is an online catalog which contains all assortment available at Larson Doors. Also. It can be ordered in a form of brochure or downloaded directly from the site.
Larson Doors is ranked 41 out of 586 in Windows and Doors category
Canada, USA
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customer service is not a word Larsen understands. Promise to call back and it's just another lie