Not resolved

Larson storm door retainers don't fit securely. I contacted Larson and they said the retainers sent with the doors were correct.

They even sent me an installation video, like I am an idiot. The retainers just don't fit. The 1 1/4" retainers from my upstairs door fit well, but they refuse to send me them to correct the problem. The retainers that will correct the problem are $22.00 for each door.

Same conclusion .. No more Larson doors. For that little amount of money, they have lost another customer. What is wrong with these companies?

Don't they care about customer service? Joe C

Product or Service Mentioned: Larson Doors Tradewinds Door.

Reason of review: Poor customer service.

Monetary Loss: $44.

Preferred solution: Send me the damn retainers that fit snugly for free..

I didn't like: Customer service.

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